Wedding Buddy's Terms of Service
Listings are services offered on Wedding Buddy.
Vendors are sellers/users who offer products and services through listings on Wedding Buddy.
Couples are users who browse for services on Wedding Buddy.
Packages are a group of listings for sale on Wedding Buddy.
Only registered users may buy and sell on Wedding Buddy . Registration is free.
Vendors pay Wedding Buddy in advance to create a listing.
Listing Packages are purchased through the "SELECT PLAN NOW" button found on the vendor packages page.
For fees and payments for vendors please read the PayFast fees section here.
Sellers must fulfill information provided on the listing posted. Misleading buyers will affect the vendor sellers’ reputation and status.
Sellers gain account statuses (Ratings) based on their performance, reputation and satisfaction by buyers/couples.
Vendors may not pay for listing packages using any method other than placing an order through weddingbuddy.co.za.
Wedding Buddy retains the right to use all published content for Wedding Buddy marketing and promotion purposes.
Sellers post listings on Wedding Buddy to allow couples/buyers to browse and esquire their services.
If a vendor wants to cancel a listing package (for any reason), the funds will not be paid out directly to the vendor. The refund will be added to vendors in store credit.
The seller's rating is calculated based on the listing reviews posted by couples/buyers.
Sellers are allowed to post a select amount of active listings based on the package purchased.
Listings created on Wedding Buddy are User Generated Content.
Listings may be removed by Wedding Buddy for violations to these Terms of Service, which may include (but are not limited to) the following violations and/or materials:
o Illegal or Fraudulent services
o Copyright Infringement, Trademark Infringement, and violation of a third party's terms of service
o Adult oriented services, Pornographic, Inappropriate/Obscene
o Intentional copies of lisitngs
o Spam, Nonsense, or Violent Listings
o Listings misleading to buyers
o Reselling of regulated goods
o Services that extend beyond 30, 60 or 90 days of service duration
Listings that are removed for violations mentioned above, may result in the suspension of the seller’s account.
Listings that are removed for violations are not eligible to be restored or edited.
Listings may be removed from our Search feature due to poor performance and/or user misconduct.
Listings may include pre-approved website URLs contained within the lisiting description and requirements box. listings containing websites promoting content, which violates Wedding Buddy ’s Terms of Service, will be removed.
Lisitngs are required to have an appropriate listing image related to the service offered. An option to upload two additional listings images are available to all sellers.
Listings may contain an approved listing Video uploaded through the listing management tools available on Wedding Buddy .
Statements on the listing Page that undermine or circumvent these Terms of Service is prohibited.
Vendors are responsible to update pricing of their listings so it is accurate and not misleading to couples. Wedding Buddy owns the right to update, add to or edit ANY existing listings on the site if there is content missing and/or the listing/s do not fit the informational standard of the site. This can be done via vendor website, social media and or email.
Wedding Buddy is all about helping vendors leverage their business. We seek to empower top performing, honest vendors with helpful tools to grow their business. Sellers who invest in self-promotion may achieve greater customer satisfaction.
The Rating system is broken down into 5 Stars:
LEVEL 1: Poor vendor
LEVEL 2: Not so hot vendor
LEVEL 3: Ok vendor
LEVEL 4: Efficient vendor
LEVEL 5: Very effective / highly recommended vendor
Advancement in Ratings are updated periodically by couples / buyers whom use the services of the vendors.
Shipping Physical Deliverables
Some of the services on Wedding Buddy are delivered physically (arts and crafts, collectible items, etc.). For these types of listings, sellers/vendors may decide to add shipping charges. Sellers can add shipping charges for local shipping (within the same country) and for international shipping (anywhere else).
Listings that include shipping costs must have physical deliverables sent to Couples/Buyers.
Shipping costs added to a listing only pertains to the cost sellers require to ship physical items to Couples/Buyers.
Vendors/Sellers are responsible for all shipping arrangements once the buyer provides the shipping address.
Wedding Buddy does not handle or guarantee shipping, tracking, quality, and condition of items or their delivery and shall not be responsible or liable for any damages or other problems resulting from shipping.
A tracking number is a great way to avoid disputes related to shipping.
Couples / Buyers
Couples / Buyers use the Wedding Buddy directory to search for services provided by vendors / sellers. Vendors are contacted directly by couples from the Wedding Buddy Website. Once the seller / vendor makes contact with the couple / buyer all negotiations become the responsibility of the couple / seller.
Wedding Buddy does not automatically refund payments made for cancelled orders back to your payment provider. Funds from listing cancellations are refunded to the buyer's balance as credit and are available for future purchases on Wedding Buddy .
If any processing fees were added at the time of purchase of a listing package, the processing fees from that payment will not be refunded along with your deposit.
USER CONDUCT AND PROTECTION
Wedding Buddy maintains a friendly, community spirited, and professional environment. Users should keep to that spirit while participating in any activity or extensions of Wedding Buddy . This section relates to the expected conduct users should adhere to while interacting with each other on or via Wedding Buddy.
To report a violation of our Terms of Service, User Misconduct, or inquiries regarding your account, please contact our Customer Support team here.
To protect our users' privacy we do not share any information with 3rd party entities.
Wedding Buddy does not provide any guarantee of the level of service offered to couples / buyers.
Wedding Buddy does not provide protection for users who interact outside of the Wedding Buddy platform. Couples are encourages to do their homework about vendors before paying/meeting vendors.
Rude, abusive, improper language, or violent messages sent to users will not be tolerated and may result in an account warning or the suspension/removal of your account.
The Wedding Buddy directory is open to everyone. Discrimination against a community member based on gender, race, age, religious affiliation, sexual preference or otherwise is not acceptable and may result in the suspension/removal of your account.
Users with the intention to defame competing sellers by ordering from competing services will have their reviews removed or further account status related actions determined by review by our Trust & Safety team.
Users are to refrain from spamming or soliciting previous Couples/Buyers or Sellers to pursue removing/modifying reviews.
Users may report Listings to Customer Support that may be in violation of Wedding Buddy ’s Terms of Service based on the reported listings replicated similarity to pre-existing services (copycat listings).
Wedding Buddy will respond to clear and complete notices of alleged copyright or trademark infringement.
If you come across any content that may violate our Terms of Service, you should report it to us through the appropriate channels created to handle those issues as outlined in our Terms of Service. All cases are reviewed by our Trust & Safety team. To protect individual privacy, the results of the investigation are not shared.
Users may receive a warning to their account for violations of our Terms of Service or any user misconduct reported to our Trust and Safety team. A warning will be sent to the user's email address and will be displayed for such user on the Site. Warnings do not limit account activity, but can lead to your account losing seller ratings or becoming permanently disabled based on the severity of the violation.
Adult Services & Pornography - Wedding Buddy does not allow any exchange of adult oriented or pornographic materials and services.
Inappropriate Behavior & Language - Communication on Wedding Buddy should be friendly, constructive, and professional. Wedding Buddy condemns bullying, harassment, and hate speech towards others. We allow users a medium for which messages are exchanged between individuals, a system to rate orders, and to engage on larger platforms such as our Community Forum and Social Media pages.
Phishing and Spam - Wedding Buddy takes the matter its members’ security seriously. Any attempts to publish or send malicious content with the intent to compromise another member’s account or computer environment is strictly prohibited. Please respect our members privacy by not contacting them for commercial purposes without their consent.
Privacy & Identity - You may not publish or post other people's private and confidential information. Any exchange of personal information required for the completion of a service must be provided in the order page. Sellers further confirm that whatever information they receive from the buyer, which is not public domain, shall not be used for any purpose whatsoever other than for the delivery of the work to the buyer. Any users who engage and communicate off of Wedding Buddy will not be protected by our Terms of Service.
Intellectual Property Claims - Wedding Buddy will respond to clear and complete notices of alleged copyright or trademark infringement, and/or violation of third party’s terms of service. Our Intellectual Property claims procedures can be reviewed here.
Fraud / Unlawful Use - You may not use Wedding Buddy for any unlawful purposes or to conduct illegal activities.
Abuse and Spam
Multiple Accounts - To prevent fraud and abuse, users are limited to one active account. Any additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the Wedding Buddy community will be disabled. Mass account creation may result in disabling of all related accounts. Note: any violations to Wedding Buddy ’s Terms of Service is cause for permanent suspension of all accounts.
Targeted Abuse - We do not tolerate users who engage in targeted abuse or harassment towards other users on Wedding Buddy . This includes creating new multiple accounts to harass members through our message or ordering system.
Selling Accounts - You may not buy or sell Wedding Buddy accounts.
Wedding Buddy reserves the right to put any account on hold or permanently disable accounts due to breach of these terms of service or due to any illegal or inappropriate use of the Site or services.
Violation of Wedding Buddy 's Terms of Service may get your account disabled permanently.
Users with disabled accounts will not be able to register on Wedding Buddy .
Users who have violated our Terms of Service and had their account disabled may contact our Customer Support team for more information surrounding the violation and status of the account.
Users must be able to verify their account ownership through Customer Support by providing materials that prove ownership of that account.
Wedding Buddy may make changes to its Terms of Service from time to time. When these changes are made, Wedding Buddy will make a new copy of the terms of service available on this page.
You understand and agree that if you use Wedding Buddy after the date on which the Terms of Service have changed, Wedding Buddy will treat your use as acceptance of the updated Terms of Service.
User Generated Content ("UGC") refers to the content added by users as opposed to content created by the Site. All content uploaded to Wedding Buddy by our vendors is User Generated Content. Wedding Buddy does not check user uploaded/created content for appropriateness, violations of copyright, trademarks, other rights or violations. We invite everyone to report violations together with proof of ownership as appropriate. Reported violating content may be removed or disabled.
Furthermore, Wedding Buddy is not responsible for the content, quality or the level of service provided by the Vendors/Sellers. We provide no warranty with respect to the listing, their delivery, and any communications between buyers and sellers. We encourage users to take advantage of our rating system, our community and common sense in choosing appropriate listing service offers.
By offering a service, the seller undertakes that he/she has sufficient permissions, rights and/or licenses to provide, sell or resell the service is offered on Wedding Buddy. Sellers advertising their listing online must comply with laws and terms of service of the advertising platform or relevant website used to advertise. Failing to do so may result in removal of the listing and may lead to the suspension of seller's account.
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